Ziggu automatically sends notifications to keep everyone informed about the latest updates on the platform. This includes actions such as a team member uploading a news item, a client approving a proposal, or a partner uploading a proposal.
Overview and Location
You can find notifications by clicking the bell icon in the top right corner. The overview shows what has happened and which actions have taken place across all your projects. Notifications are divided into three levels: colleagues (1), clients (2), and partners (3). You can filter these by project to see only the notifications relevant to your selected project.
Interacting with Notifications
By clicking on a notification, you navigate directly to the specific feature or location it refers to. You also have the option to mark a notification as 'unread' so you can return to it later.
Tip
Did you know you can pin the notification bar? This keeps it visible while you continue working on the platform.
Changing Your Notification Settings
You can update your preferences in your profile settings. Here, you can choose to opt out of certain actions, meaning you will no longer receive notifications for specific features or projects.
Receive Notifications For...
You can choose which types of alerts you wish to receive:
Platform: Enable this option to receive a notification within Ziggu, under the bell icon in the navigation bar.
Email: Enable this option to receive an email when an action occurs. To prevent inbox clutter, new information is bundled into a single email, sent at a maximum frequency of once per hour. If you have already opened a notification on the platform, you will not receive a duplicate email alert.
Note: If you deactivate platform notifications for a specific action, you will not receive email notifications for it either. If no new actions have occurred on the platform, no email will be sent.
Notification Overview
Decisions
Customer accepted/rejected a proposal within a decision
Customer sent a message in a decision
Customer is not interested in a decision
Colleague sent a message in a decision
Partner created a proposal within a decision
Partner added documents to a proposal
Conversations
Customer sent a message in a conversation
Customer uploaded documents in a conversation
Colleague mentioned you in a conversation
Colleague sent a message in a conversation
Colleague uploaded a document in a conversation
Colleague assigned you as responsible for a conversation
A new incoming email was received via forwarding
Aftercare
Customer sent a message in an aftercare conversation
Customer approved/rejected items in Aftercare
Customer reported a new defect
You or a colleague approved an item in Aftercare
Documents
Colleague uploaded a document to a specific folder in Documents
Surveys
Customer responded to the survey
News
Colleague posted a news item
Tasks
Colleague assigned you as responsible for a task